Privacy Policy
Last updated: 12 February 2026
Soulbloom Health (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in a transparent and responsible way.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, purchase our products or services, subscribe to our communications, or otherwise interact with us.
By using our website, you agree to the terms outlined in this Privacy Policy.
Information We Collect
When you interact with Soulbloom Health, we may collect two types of information:
• Information you actively provide to us
• Information collected automatically through your use of our website
Information You Provide Directly
Registration & Purchase Information
When you purchase products or services, register for programs, download resources, or join our mailing list, we may collect:
• Your name
• Email address
• Phone number
• Billing and shipping details
• Business or company information (if applicable)
• Any additional information you voluntarily provide
Email & Direct Communication
If you contact us via email, website forms, or social media, we may retain:
• Your contact details
• The content of your message
• Our responses
This helps us provide customer support and maintain accurate records.
Information Collected Automatically
Website Usage Data
Like most websites, we collect certain information automatically through cookies and server logs, including:
• IP address
• Browser type
• Device type
• Pages visited
• Date and time of access
• Referring websites
• Time spent on pages
This information is generally aggregated and used to analyse trends, improve our website, and enhance user experience.
Cookies & Tracking Technologies
A cookie is a small data file stored on your device when you visit a website. Cookies help websites recognise returning visitors and improve functionality.
We use cookies to:
• Improve site performance
• Understand user behaviour
• Personalise your experience
• Deliver relevant advertising
• Reduce repeated login requirements
Some third-party providers (such as advertising platforms or analytics services) may also place cookies on your device. We do not control those cookies and recommend reviewing their privacy policies.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
By continuing to use our website, you consent to our use of cookies.
How We Use Your Information
We use your personal information to:
• Provide products and services
• Process payments
• Deliver digital content
• Communicate with you
• Provide customer support
• Improve our offerings
• Send newsletters or promotional materials (where you have opted in)
• Notify you of updates or important changes
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our communications.
Disclosure of Personal Information
We do not sell or rent your personal information.
However, we may share your information in the following circumstances:
Service Providers
We may engage trusted third-party providers to assist with:
• Payment processing
• Email marketing
• Website hosting
• Analytics
• Advertising
• Customer management systems
These providers only access personal information necessary to perform their services.
Business Transfers
If Soulbloom Health is involved in a merger, sale, restructuring, or asset transfer, customer information may form part of the transferred assets.
Legal Requirements
We may disclose personal information where required by law, court order, subpoena, or where necessary to:
• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or unlawful activity
• Protect the safety of individuals
Advertising & Remarketing
Soulbloom Health may use remarketing services (including Google Ads and social media advertising platforms) to display advertisements to previous website visitors.
These third-party vendors may use cookies to show ads based on prior visits to our website.
You can opt out of Google advertising cookies via Google’s Ads Settings, or through relevant third-party opt-out pages such as the Network Advertising Initiative.
Data Security
We take reasonable technical and organisational measures to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
Security measures may include:
• Secure server environments
• Encrypted transactions (HTTPS)
• Restricted access to personal information
• Cybersecurity safeguards
While we strive to protect your information, no method of electronic transmission is completely secure. We encourage you not to send sensitive personal information via unsecured email.
External Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or policies of those external sites. Once you leave our website, this Privacy Policy no longer applies.
We recommend reviewing the privacy policies of any external sites you visit.
International Visitors & GDPR
If you are located in the European Economic Area (EEA), United Kingdom or another jurisdiction with data protection laws, you may have additional rights regarding your personal information.
Soulbloom Health may act as a “data controller” where we determine how and why your personal information is processed.
We may process your personal information on the following legal bases:
• To fulfil a contract with you
• With your consent
• For our legitimate business interests (where these are not overridden by your rights)
• To comply with legal obligations
Your Rights (Where Applicable)
Depending on your location, you may have the right to:
• Access your personal information
• Request correction of inaccurate data
• Request deletion of your information
• Restrict or object to processing
• Withdraw consent
• Request data portability
• Lodge a complaint with a supervisory authority
To exercise these rights, please contact us using the details below.
Withdrawing Consent
You may withdraw consent to receive marketing communications at any time by:
• Clicking the unsubscribe link in emails
• Contacting us directly
Please note that withdrawing consent may impact our ability to provide certain services.
We may retain certain information where required by law or for legitimate business purposes.
Data Retention
We retain personal information only for as long as necessary to:
• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
When information is no longer required, it is securely deleted or de-identified.
Overseas Disclosure
Some third-party providers we use may store or process data outside Australia.
By providing your information, you acknowledge that your data may be transferred internationally. We take reasonable steps to ensure appropriate safeguards are in place.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date. Continued use of our website after changes are published constitutes acceptance of those changes.
Contact Us
If you have questions about this Privacy Policy or wish to access, update or delete your personal information, please contact:
Soulbloom Health
support@soulbloomhealth.com.au
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Disclaimer
The information and digital resources provided on this website are intended for educational and personal development purposes only. They are not a substitute for professional medical, psychological, or therapeutic advice, diagnosis, or treatment.
If you are experiencing persistent distress, mental health concerns, or physical health issues, please seek support from a qualified healthcare professional.
Use of the content on this website is at your own discretion and responsibility.
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